CUHK Business School Research Reveals Similarities Could Alter Customers' Reactions to Service Failures Archives

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CUHK Business School Research Reveals Similarities Could Alter Customers’ Reactions to Service Failures

09/10/2018

HONG KONG, CHINA - Media OutReach - 9 October 2018 - Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service...

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Label: CUHK Business School Research Reveals Similarities Could Alter Customers’ Reactions to Service Failures

CUHK Business School Research Reveals Similarities Could Alter Customers’ Reactions to Service Failures

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